Introducing a Robust B2B On-site Services

Nationwide On-site Service Platform

Service Hub is a Nationalwide on-site service utilizing mobile application and web monitoring ticketing progress

In today’s fast-paced digital landscape, customer expectations are evolving rapidly. Consumers now demand faster response times, transparent workflows, and consistently exceptional service. To remain competitive, brands must provide seamless, high-quality aftersales support across every service channel.

Key

Features

NationWide Coverage

Comprehensive support across Indonesia, ensuring accessible service wherever your customers are.

Certified Technicians

Professionally trained and endorsed by brand principals to ensure quality and compliance.

Centralized Service Management

Unified platform for efficient monitoring, coordination, and performance tracking.

Our Mission

We partner with leading brands to manage their aftersales service operations through Service Hub — delivering consistency, operational transparency, and superior customer satisfaction at every touchpoint.

Our Vision

To become a world-class service company committed to delivering seamless, efficient, and customer-centric after-sales solutions for consumers and brands across Indonesia.

Why Choose Service Hub ?

As customer expectations continue to rise, businesses must deliver faster, more reliable, and consistent aftersales service experiences. Service Hub provides the infrastructure and tools to meet these demands at scale.

Nationwide Coverage

With over 400 certified technicians and 98 service points across cities and districts in Indonesia, Service Hub ensures consistent, localized support—no matter where your customers are.

Real-Time SLA Monitoring

Stay in control with real-time service-level agreement (SLA) tracking. Monitor ticket progress, performance benchmarks, and ensure service quality is consistently met.

Onsite Service Support

Deploy expert technicians directly to the customer’s location. Our certified professionals deliver efficient, on-the-ground support that meets brand and compliance standards.

Integrated Technology Platform

A unified, user-friendly mobile and web-based application designed to streamline workflows, boost efficiency, and provide full service traceability—from ticket creation to resolution.

Core Features of Service Hub

On-Site Technician Support

Certified technical professionals deployed directly to customer locations—delivering prompt diagnostics, repairs, and maintenance while adhering to strict service quality standards.

Break-Fix Repair Services

A reactive support model that addresses technical failures as they occur—providing rapid troubleshooting, component replacement, and system restoration on demand.

Installation & Dismantling

Comprehensive setup and removal services for hardware, software, and IT infrastructure—ensuring proper configuration, functionality, and compliance with operational requirements.

Preventive Maintenance

A proactive maintenance strategy involving scheduled inspections, system updates, and real-time monitoring to preempt failures, reduce downtime, and maintain peak performance.

Meter Reading & SLA Reporting

Systematic collection of device usage metrics (e.g., print volumes or operational cycles), combined with detailed SLA-based reporting—ensuring service accountability, operational transparency, and continuous performance improvement.

Service Coverage

Our Nationwide Coverage Area

Check Area Coverage

Check if your location is within our service coverage

Ready To Join Us?

Become one of our partners and enjoy professional, nationwide on-site service experience.

Become a Partner